Refund and Returns Policy

At Nemen Beauty, your satisfaction is our priority! While we strive to deliver perfect products every time, we understand that returns and exchanges are sometimes necessary. Here’s what you need to know:

Oops! Damaged or Wrong Product? 

Did your order arrive damaged, or did you receive something you didn’t order? No worries! Please notify our friendly customer service team within 30 days of receiving your delivery. We’ll help you return it and promptly send a new item or issue a full refund, covering any shipping costs.

Returning or Exchanging an Item: 

To ensure a smooth return or exchange, please make sure:

• The item is in its original, unused condition.
• You contact us within 30 days of receiving your order.
• You have your original proof of purchase (your order confirmation email works great!).

Easy Return Process: 

Ready to start a return or exchange?

• Simply email our customer service team at contact@nemenbeauty.com.
• Please include your order number, a brief explanation of the issue, and any helpful photos.
• We’ll walk you through the next steps!
• Once approved, we’ll process your refund (to your original payment method) or send out your replacement within 15 business days.

A Few Things to Remember:

• All sale items are considered final sale and cannot be returned or exchanged.
• We may decline returns or exchanges that don’t meet our guidelines.

Have questions? Don’t hesitate to reach out to us at contact@nemenbeauty.com. We’re always here to help! 

Thank you for being a part of the Nemen Beauty family!